There is a flat fee of £7.95 for all UK Mainland orders. The delivery will need to be signed for, therefore please make sure someone is present at the delivery address to accept delivery.
FREE DELIVERY On Orders Over £200 (UK Mainland Only)
If your order is above the value of £200, this qualifies for FREE DELIVERY to UK Mainland only. Although, please note that if your order includes heavy items such as 50 litre bags of soil, a Heavy Item Surcharge will be applicable. Free shipping will also not be available when in conjunction with any other special offers.
Heavy Item Surcharge
Heavier items, such as 50 litre bags of soil, will incur an additional £5 Heavy Item Surcharge, you will be prompted on the website when an item qualifies for the additional charge.
Large & Multi-Item Orders
For larger or multi-item orders, which exceeds the size and/ or weight our courier allows, an alternative method may have to be used. For example, shipping it on a pallet. Unfortunately, this means an additional charge may incur, although, we will contact you via telephone prior to the order being processed.
All parcels, no matter the size, are delivered in plain packaging using black wrap that’s secured using ‘fragile’ tape so discretion and the safe delivery of your items are assured.
Where’s My Order
If you have not received your order within 5 working days, please contact us on 0115 938 3591 and have the following details ready so we can look into it:
– Full name
– Order number
– Date order was placed
Damaged or Faulty Goods
When packing orders, care and attention is made to make sure your order arrives on time and in perfect condition. If however your order has been damaged during transit, please see our Returns Policy.